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	<title>Lab Notes &#187; Customer Service</title>
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		<title>Pop Labs&#8217; Facebook SMB Competition</title>
		<link>http://blog.poplabs.com/2010/07/pop-labs-facebook-smb-competition/</link>
		<comments>http://blog.poplabs.com/2010/07/pop-labs-facebook-smb-competition/#comments</comments>
		<pubDate>Mon, 26 Jul 2010 21:30:43 +0000</pubDate>
		<dc:creator>Pop Labs</dc:creator>
				<category><![CDATA[Community]]></category>
		<category><![CDATA[Company Culture]]></category>
		<category><![CDATA[Contest]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Competition]]></category>
		<category><![CDATA[core values]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[email marketing]]></category>
		<category><![CDATA[small to medium business]]></category>
		<category><![CDATA[smb]]></category>

		<guid isPermaLink="false">http://blog.poplabs.com/?p=756</guid>
		<description><![CDATA[HOUSTON July 26, 2010: As an effort to help growing, small-to-medium-sized businesses develop their brands and social media strategies, interactive marketing agency Pop Labs, Inc. is hosting the  SMB Facebook Competition.
The expanding importance of social media within business practices offers unparalleled opportunities for small- and medium-sized businesses to convey their values; however, these connections [...]]]></description>
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		<title>One routine question = opportunity</title>
		<link>http://blog.poplabs.com/2010/02/one-routine-question-opportunity/</link>
		<comments>http://blog.poplabs.com/2010/02/one-routine-question-opportunity/#comments</comments>
		<pubDate>Wed, 03 Feb 2010 04:54:36 +0000</pubDate>
		<dc:creator>Pop Labs</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[mistakes]]></category>
		<category><![CDATA[opportunity]]></category>
		<category><![CDATA[questions]]></category>

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		<description><![CDATA[While out for dinner last week, our Operations Manager, Stephanie Elsy, found herself pondering a missing question and that sparked a blog post!
You hear it most places you go, restaurants, stores with clerks, fast food drive-thrus, even the food marts in most gas stations and it comes in variations&#8230;
&#8220;Can I get you anything else?&#8221;



			
				
			
		
Share on [...]]]></description>
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		<title>Social Media and Customer Service</title>
		<link>http://blog.poplabs.com/2009/09/social-media-and-customer-service/</link>
		<comments>http://blog.poplabs.com/2009/09/social-media-and-customer-service/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 18:32:58 +0000</pubDate>
		<dc:creator>Pop Labs</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[custome service]]></category>
		<category><![CDATA[lands' end]]></category>
		<category><![CDATA[tony hsieh]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[zappos]]></category>

		<guid isPermaLink="false">http://blog.poplabs.com/?p=297</guid>
		<description><![CDATA[There is no shortage of blog posts talking about these very topics, how social media can benefit your company, how to measure social media ROI, etc. Pop Labs&#8217; CEO, Gene McCubbin, is currently at the INC 500 conference and shared a great thought on customer service from Zappos&#8217; CEO, Tony Hsieh.

I saw a very good [...]]]></description>
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